TotesTotes4U Rental Agreement
This is the agreement between Totes4U LLC ("Totes4U," "we," "us") and the customer named on a booking ("you"). You agree to it when you check the box on our booking page, and it covers your rental starting on your drop off date. The cancellation terms in section 5 apply from the moment you book. We keep a record of which version you agreed to and when.
The short version
- The rental is 2 weeks from your drop off date, plus any extra weeks you add.
- Late pickup is charged your package's extra week rate, plus tax, for each week or part of a week.
- Lost or damaged totes are $35 each (a missing lid counts). A lost or damaged dolly is $45. A missed pickup is a $65 trip fee.
- You don't have to wash the totes. If one comes back dirty, there's a $25 cleaning fee for that tote.
- Full refund if you cancel more than 24 hours before drop off.
- Your card is saved and can be charged for any of these fees.
1. What you're renting
You're renting the number of 27 gallon totes in the package you booked, plus any dollies you added. The rental period is 14 days starting on your drop off date, plus any extra weeks you prepaid. Your pickup date is shown in your booking confirmation. Delivery and pickup are included anywhere in our service area.
2. Payment
You pay for your package, any extras and New Jersey sales tax in full when you book.
3. Your saved card
When you book, your card is saved with our payment processor, Stripe. You authorize Totes4U to charge that card for the fees in this agreement, including extra weeks for a late pickup, lost or damaged totes or dollies, a missed pickup and cleaning fees. We'll email you a receipt for any charge.
4. Needing more time, and late pickups
Need the totes longer? Tell us before your pickup date and we'll extend your rental at your package's extra week rate. If the totes aren't ready for pickup on your scheduled date, your card is charged your package's extra week rate, plus tax, for each week or part of a week until we pick them up.
5. Cancellations and changes
Cancel more than 24 hours before your drop off for a full refund. There's no refund after that. To change your drop off time, email us at least 12 hours before.
6. Drop off and pickup
You don't need to be home for either. When you book, tell us where to leave the totes, along with anything we should know, like stairs or gate codes. On pickup day, have the totes empty, with their lids, and stacked somewhere we can reach them, like the porch, the driveway or an open garage.
If we come for pickup and can't collect the totes because they aren't ready or we can't get to them, there's a $65 trip fee for the return visit, and late pickup charges can apply until we pick them up.
7. Condition when you return them
We deliver totes clean, and you don't need to wash them before pickup. Just return them empty, with their lids. If a tote comes back dirty, meaning food, liquids, trash, dirt or anything hazardous left inside, there's a $25 cleaning fee for that tote. Normal wear from a move is expected.
8. Lost or damaged totes
A tote that isn't returned, or is damaged beyond normal wear, is $35. A tote that comes back cracked, broken or without its lid counts as damaged. A dolly that isn't returned or comes back damaged is $45.
9. What can't go in the totes
Don't use the totes for anything hazardous, flammable or illegal, for perishable food, for liquids that could leak, or for anything alive.
10. Your belongings
You're responsible for packing, lifting and moving the totes and what's inside them. Totes4U isn't responsible for loss of or damage to your belongings, except where the law says otherwise.
11. The totes are ours
The totes and dollies stay the property of Totes4U. Please don't sell, lend or rent them to anyone else.
12. Questions
Email us at WeRentTotes@gmail.com. If we update this agreement, the new version applies to bookings made after the change. Your booking stays under the version you agreed to.